Service and Guarantee
Boroka Downs provides luxury accommodation with an uncompromising commitment to quality and guest satisfaction to ensure your romantic getaway is perfect.
We want you to be so impressed with the high standards of service, cleanliness, value for money, quality of your accommodation and the stunning natural environment, that you will leave here wanting to tell your friends about your great Boroka experience.
Most importantly we hope you return to Boroka Downs.
We realise this is a privilege that must be earned through meeting and surpassing your expectations of us. Our efforts are directed towards doing just that. Perhaps a check of our Tripadvisor reviews will give you an insight.
Our Guarantee to You
In the pursuit of excellence, we aim to create a luxurious environment with spotless comfort and a romantic ambience for you and your partner, ensuring that you will both be rejuvenated, relaxed and refreshed when the time comes to depart.
However, should we fail to meet your expectations, – and we urge all our guests to come with the highest expectations – your guest guarantee allows for the unconditional return of your booking fee should you, upon arrival, for any reason, be disappointed and unhappy to stay.
Peace and tranquillity
We know our guests place great value on the seclusion, privacy and serenity of the property. With this in mind, and to protect what is valuable to our guests, we have a strict NO VISITOR policy. The only exception is Elopement Packages, when a small number of visitors may attend the ceremony but only by prior arrangement.
All internal areas of the residences are smoke-free environments under the law. We require that all guests respect this and refrain totally from smoking inside. For smokers, smoking outside on the patio is permitted where chairs and a table are available.
Children and Pets
Boroka Downs has been specifically designed for couples and furnished accordingly. Thus the property is unsuitable for children; babes in arms are welcome by prior arrangement.
Because of the constant presence of native wildlife and the Trust for Nature convenant on the property Boroka Downs family pets are NOT permitted.